Frequently Asked Questions

Common ChurchCRM questions about installation, login, troubleshooting, and best practices.

Find answers to the most common setup, operations, and troubleshooting questions for ChurchCRM.

Yes. ChurchCRM is 100% free and open-source with no licensing fees.

Try the live ChurchCRM demo environment before you install.

ChurchCRM requires PHP 8.4+, MySQL 8.0+ (or compatible MariaDB), and Apache with mod_rewrite.

Use the step-by-step ChurchCRM installation guide. If your host supports Softaculous, that is usually the fastest option.

A fresh install creates an admin account with username admin and password changeme. Change the password immediately after first login.

First verify Apache mod_rewrite is enabled and your virtual host rewrite rules are correct.

Check file permissions and server logs first. See the official ChurchCRM 500 error troubleshooting guide.

Enable application logs from System Settings and increase PHP error reporting when troubleshooting.

Upload your file to the Images directory and point the report setting to that file path. Avoid replacing default bundled files directly so upgrades do not overwrite your branding.

Use GitHub Discussions for questions and GitHub Issues for confirmed bugs: https://github.com/ChurchCRM/CRM/discussions and https://github.com/ChurchCRM/CRM/issues
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